Cancellation, Refund, and General Grievance Policies

We want those who have signed up for a course/training to have the best experience possible. Anyone who has registered and paid for a live training (whether in-person or live webinar) who, for any reason, has to cancel their registration will be given a full refund, as long as they notify PsychMaven of their need to cancel no later than 5 business days after the delivery of the training.

Anyone who attends a training and is not satisfied with their experience may receive a full refund in lieu of a CE certificate upon request. Requests must be received on the day of the training. All refunds will be issued through the same method used for the initial registration payment (Stripe, PayPal, etc.).

The refund policy for Home-Study/Online courses shall be as above, except when such policies conflict with the refund policies of Teachable or other training platforms. For courses that are non-live/on-demand, Teachable (or other online training platform)'s refund policy—notification within 14 days of initial purchase—shall apply.

[Click here for PsychMaven's Full Grievance Policy for CE Trainings]

Acceptance of Continuing Education Clock Hours

PsychMaven strives to understand and communicate the requirements for approved continuing education (CE) clock hours in the different states and/or jurisdictions where our trainings are delivered. We also aim to provide guidance regarding the relevant rules and regulations for different psychotherapeutic disciplines ([Click here for our guide on CE requirements by state]). However, it remains the responsibility of each student/attendee to verify with their state boards and/or national certifiers whether CE clock hours earned through PsychMaven trainings meet the requirements for their licenses and certifications. PsychMaven assumes no responsibility for the acceptance of continuing education hours.

Due to standards of continuing education approval bodies, no partial credit for CE hours may be awarded for partial event attendance.

PsychMaven clearly denotes the status of continuing education for each event using asterisks (*) with explanations in the footers. Many of our trainings/courses are not designed to meet continuing education standards; these are clearly noted.

Confidentiality of Students/Attendees

PsychMaven, along with any host and/or co-sponsor of a specific training event, maintains the names and contact information of registered students/attendees for our records and to ensure quality of service. PsychMaven works to maintain the confidentiality of these records and does not release attendee information to third parties, except to CE approving bodies when such information is required for the approval of CE clock hours for a specific event.

These organizations may include, but are not limited to: the National Board for Certified Counselors (NBCC); NAADAC, the Association for Addiction Professionals; the Association of Social Work Boards (ASWB); the American Psychological Association (APA); and state licensing boards that approve CE hours for mental health professionals.

All future communications from PsychMaven will include clear "opt-out" options for those who no longer wish to receive emails or notifications from us or our affiliated institutes.

Acceptable Behavior & Conduct of Students/Attendees

PsychMaven is committed to maintaining learning environments that foster positive, respectful, and professional growth. Therefore, we require all students/attendees and instructors—whether participating in webinars, courses, or in-person events—to conduct themselves respectfully at all times. PsychMaven enforces a zero-tolerance policy for threatening or disruptive behavior.

Unacceptable behavior may include, but is not limited to:

- Hostility based on gender, religion, ethnicity, age, sexual identity/orientation, etc.

- Persistent interruptions or dominance of discussion to the detriment of learning

- Any behavior that contributes to a sense of unsafety for attendees or instructors

PsychMaven reserves the right to remove any individual from an event or training due to such conduct. Removed individuals will receive a refund but will not be granted any CE credit for the event.

PsychMaven also reserves the right to temporarily or permanently ban individuals from future events if their participation is believed to pose a risk to others. These decisions are at the sole discretion of PsychMaven and its instructors.

Attendance & Continuing Education for Live Webinars and On-Demand Courses

When attending an online course or webinar (live or recorded) with PsychMaven, students/attendees agree to complete the post-test for CE hours only if they have participated in the entire course. By completing the post-test, they affirm that they have completed the required clock hours and are entitled to the credit issued upon passing.

It is also important to note that many states differentiate between live and on-demand online courses in terms of CE credit. Some states have distinct rules depending on whether the course is live or pre-recorded. ([Click here for CE requirements by state]). The “Acceptance of Continuing Education Clock Hours” policy also applies to online courses/webinars.

Accessibility and Accommodation Regarding Ability

PsychMaven is committed to delivering training that complies with the Americans with Disabilities Act (ADA) and similar federal, state, and local laws.

For in-person and home-study programs, we use a multimedia format—combining auditory and visual elements—to support engagement and diverse learning needs.

Our online courses are designed for accessibility, allowing individuals with physical disabilities to participate from their own homes or workplaces. Participants with sensory, auditory, or visual impairments are encouraged to request accommodations for live-streamed or synchronous events by emailing our administration. A PsychMaven program administrator will respond by email or phone. We aim to meet all reasonable requests, based on available resources.

PsychMaven may provide accommodations such as written transcripts, large-type materials, or audio versions of printed content.

Accommodation requests are evaluated by our Education Director, who makes the final determination. Please allow up to 90 days for accommodations, including those for live courses. We are committed to inclusivity and ensuring that all learners, regardless of ability, have equal access to our programs.

Contact us for more information.